Refunds & Returns Policy
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or refund, you must contact us to discuss the package and your concerns. As we deliver fresh food items we do not require you to return the items, but we do ask you to note the food item and expiry date, so we can track the production and delivery of your items and implement our quality control procedure.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your concern is logged with our customer service, we will send you an email to notify you that we have registered your concern. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank, as there is often some processing time at their end before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
As we deliver perishable food items, we cannot offer exchanges. If you need to change your order after it has been processed, please call us immediately on 0800 566 153, or email email@example.com.
Shipping of returns
If you need to return your product, you should courier your product to:
House of Dumplings, 1-3 Broken Hill Road, Kenepuru, Porirua, Wellington, New Zealand.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.